Returns & Refunds
If you are looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of purchase. You can return your product for a refund to the original payment method.
1. Email email@example.com with your order number to receive your return authorization. If the item is defective or damaged in shipping, we will issue a pre-paid return shipping label. In all other cases, buyer is responsible for return shipping and may ship back the item using the carrier of his/her choice.
2. We do not accept any returns after 30 days from ship date.
3. If you believe your package was damaged in shipping, we require that you contact us within 5 days of delivery and we will work with you to quickly resolve the issue.
4. To cancel an order, please contact CitrusWirx as soon as possible at firstname.lastname@example.org or 1-800-663-2803 ext 2370. If your order has not yet shipped, we will immediately refund your payment. If your order has shipped, we will refund your payment as soon as we have received the item(s) back from you and processed them at our warehouse.
5. All refund recipients will receive an email confirmation for their records.
Please note the following exceptions to our return and refund policy:
- Returned items must be unopened in original product packaging.
- Returned items must have no visible signs of wear or use.